Pickup hours are between 9am – 10pm local time, with a same-day pick-up cut-off at 7pm local time. If you create an order before 7pm, it will be picked up on the same day. Otherwise, it will be scheduled for the next day. There is currently no minimum required number of parcels for each pickup.

For Shipper Dashboard users

1. Log in to the Shipper Dashboard
2. Select ‘Order History’

3. Track a specific batch of orders in this menu or download error orders for rectification

For Ninja Biz users

To view upcoming/successfully picked up parcels:

1. Select ‘Orders’

2. Your next pick-up will be displayed, along with the pick-up time and address

3. Click to view all upcoming pick-ups and details of each pick-up 

If you do not have any upcoming pickups, you will see the status of the last pick-up shown as ‘successful’ or ‘failed’.

Ninja Xpress’ parcel pickup area covers all major provinces in Indonesia. However, there are certain areas where we do not provide pickup service. Find out more here!