Cash on delivery (COD) is a convenient service offered by Ninja Xpress, where we collect  payment from the customer on behalf of the shipper upon delivery. Please note the following:

• COD handling fee is 3% of the COD value, with a minimum fee of IDR 5,000.
• The minimum transfer amount from Ninja Xpress to the shipper is IDR 10,000 per transfer.

For Shipper Dashboard users

Manage your COD transactions:

1. Log in to the Shipper Dashboard 
2. Refer to the COD menu to check the amount of COD in a week
3. View the COD status through options like ‘Collected from Customer ’, ‘Yet to Collect’, and ‘Failed to Collect’. 
4. Please note that COD funds that have been successfully collected will be transferred to your registered bank account every Tuesday and Friday.

For Ninja Biz users

The COD balance, which represents the amount Ninja Xpress owes you or vice versa, will be updated every night. COD funds that have been successfully collected will be transferred to your registered bank account every Monday. Stay updated on your COD balance:

1. Click on the calendar icon to view the total COD collected per week
2. Under ‘Payment’, you can find an overview of your COD cash flow and fund transfer history
3. Please note that if you are using the Ninja Biz app, there is a transfer fee of IDR 1,500 for each transaction