Ninja Xpress public advisory on parcel delivery scams

Since the increase in e-commerce sales in Indonesia, we have also seen a rise in fraudulent activities. The common types of fraud that occur in Indonesia are:

• The contents of the package are replaced with other items or not as ordered
• The recipient of the package is not the same as the purchaser
• Fraudulent activities through mobile apps (checking the tracking number)
• Receiving a package that was not ordered but still being charged for it

Fraudsters are becoming more sophisticated, and they can even pretend to be online store sellers by posting ads on social media.

Fake Ninja Xpress Mall Website

Dear online shoppers, we have been alerted to a fake e-commerce site claiming to be associated with Ninja Xpress (ninjavanmall.com) selling various consumer goods and products.

Update: A second URL (ninjavanshopping.com) has been discovered. We have issued take down requests for both. 

Please note that this website is not affiliated with Ninja Xpress. We only provide supply chain and logistics services and do not sell any products or consumer goods to customers directly.

Cash on Delivery Scams

COD scams are a type of fraud that are becoming prevalent in the Indonesia and other neighbouring countries.

The majority of these scammers are based overseas. They send COD parcels via freight forwarders who assign the last mile deliveries to 3rd party logistics providers (3PLs) like Ninja Xpress. Hence, most 3PLs have no direct contact with these scammers.

Ninja Xpress’s role in COD Scams

Upon receiving scam alerts, Ninja Xpress usually facilitates a refund out of goodwill. To reduce the occurrence of such scams, we try to maintain close relationships with our freight forwarders. So we can screen shippers before we onboard them and blacklist identified scammers.

Is it possible to weed out the bad actors completely?

Unfortunately, no. The fight against COD scams is an ongoing battle since most cases originate from foreign jurisdictions. 

Blacklisting scammers is not a 100% foolproof solution. These foreign syndicates usually own multiple online stores or use more than one shipping consolidator.

What you can do 

Ninja Xpress takes COD scams seriously and has been working closely with the relevant stakeholders and authorities to tackle them.

We strongly encourage members of the public to be extra vigilant.

DO NOT pay for any parcels that they have not bought online.

Should customers come across any suspicious parcels or payment requests, please reject the delivery, and report to Ninja Xpress directly via:

Email: support_id@ninjavan.co

Tel: +6221 2926 4120 (Mon-Sat, 9am to 10pm, excluding public holidays.)

Live Chat: via NinjaChat (Mon-Sat, 9am to 10pm, excluding public holidays.)

Alternatively, visit the contact us page if you have any inquiries.

Other precautions you can take

Inform household members: If you are expecting a COD parcel, let household members know what the item is and when to expect them.

Don’t be afraid to say no: Always check the item description if you are unsure and reject payment of any suspicious parcels.

Do your due diligence: Check reviews and only buy from reputable sites.

If it sounds too good to be true, it probably is: If a high-value item is being sold for a much lower price, think twice about its authenticity.