Please read the Terms and Conditions of Parcel Delivery ("Terms") below carefully because they contain important information regarding your legal rights, remedies, and obligations. By using the Ninja Xpress Service either through the website, application, dashboard and / or technology solution ("NXP") (as defined below), you have agreed to comply with and be bound by these Terms.

By using Ninja Xpress Services, You agree to be bound by these Terms. You represent that you are the authorized party to agree to these Terms. NXP reserves the rights to amend these Terms from time to time. You agree to read and understand these Terms and to keep yourself updated to comply with any changes thereof. The latest version of these Terms will automatically replace the terms and conditions in the previous versions. You agree that your continued relationship with NXP after these changes have been published constitutes your acceptance of the revised Terms.

1. Definition

The following capitalized terms shall have the meanings listed below:

1.1 “AWB” or Airway Bill shall mean a document containing certain terms, conditions and all information about delivery which will only represent one shipment, one Shipper and one Customer.

1.2 “COD” (Cash on Delivery) shall mean a payment method in which the Customer pays cash to NXP in accordance with the invoice amount stated in the Shipper's invoice when the Parcel has been handed over to the Customer.

1.3 “COD Service Fee” shall mean the cost of collecting money from the Customer for delivery services using the COD method.

1.4 “Business Day” shall mean Monday to Saturday every week, except for days designated as national holidays by the Government of Indonesia, including national collective leave.

1.5 “Calendar Day” shall mean Monday to Sunday, including national holidays and national collective leave.

1.6 “Force Majeure” shall mean any situation beyond the reasonable control of the Parties which may cause the postponement or non-performance of this Agreement, including but not limited to fire, flood, strike, labor disruption, riot, terrorist act, war, government action, transportation delays, unavailability of fuel or other equipment, threat of criminal action or personal injury, virus outbreaks that have been declared by the government as a widespread epidemic or pandemic, the existence of a public health emergency from the Government of Indonesia or other causes /conditions beyond reasonable control that the Parties cannot predict before signing the Agreement.

1.7 “Agreement” shall mean the Agreement between You and NXP, including the attachments (if any) and these online terms and conditions.

1.8 “NXP Service” shall mean delivery services provided by NXP to You as stipulated in Article 2 of this Terms, which also can be accessed at https://www.ninjaxpress.co/id-id/services/last-mile-parcel-delivery.

1.9 “Ninja Point” shall mean service point/Kiosk operated by NXP Agent to provide NXP Services.

1.10 “Parcel(s)” shall mean goods delivered by the Shipper to be shipped by NXP to the Customer, which is not included under the List of Prohibited Goods and Dangerous Goods.

1.11 “Party” shall mean You, Shipper, Seller, Owner of the Goods, or Ninja Xpress Users.

1.12 “Shipper” shall mean the party that sends the Parcel(s) using NXP Services to the Customer.

1.13 “Customer” shall mean the recipient of the Parcel(s) whose name is mentioned and included by the Shipper in the AWB.

1.14 “Proof of Delivery” or “POD” shall mean proof of delivery of the Parcel(s) that has been signed by the Customer when the Parcel(s) is received.

1.15 “Proof of Pick-Up” or “POP” shall mean the evidence that the Parcel(s) has been handed over by You to Ninja Rider so that it can be sent to the Customer.

1.16 “Receipt” shall mean delivery receipt.

1.17 “Ninja Care” shall mean a warranty service option for lost or damaged Parcel(s).

1.18 “Transit Time” shall mean the time interval since Products received into the NinjaXpress warehouse/facility until the first delivery attempt is made.

2. Delivery Service

2.1 All delivery services will be carried out based on the terms and conditions set out in these Terms and the Standard Operating Procedure applicable at NXP.

2.2 NXP Services consist of the following:

• Delivery services based on the payment types, namely: (i) prepaid payment (cash basis); and (ii) postpaid payments;
• Delivery services based on the delivery services, namely: (i) standard delivery (in accordance with the SLA); and (ii) same day.

3. Delivery Methods

3.1 Delivery services can be made through (i) Ninja Point for prepaid (cash basis) payments or (ii) pick-up at the Shipper's place (point of origin) on Calendar Days subject to office operating hours and Ninja Point, for postpaid payments.

3.2 NXP has the right to send Parcel(s) through the lines, methods, procedures, or agent networks owned by NXP.

3.3 Every Parcel(s) that has been picked-up be NXP shall be proven via POP.

4. Information/Description of the Parcel Contents

4.1 The Shipper is obliged to inform the contents of the Parcel to be sent in a clear and detailed manner.

4.2 NXP has the right to obtain information regarding the contents of the goods for each Parcel and / or check the suitability between the contents of the Parcel and the information submitted by the Shipper.

4.3 If the Parcel does not match the description of the contents of the goods listed in the AWB, then the Shipper shall be liable for the legal consequences thereof.

4.4 You agree that the Parcel will be deemed unacceptable for delivery if it is classified as prohibited items, dangerous goods that do not meet the requirements of shipping dangerous goods, or other items restricted by NXP (at NXP's sole discretion). In such cases, NXP shall be exempted and shall not be responsible for any costs that may arise thereof, including the cost of returning the goods to the Shipper.

4.5 NXP will not send Parcels containing goods that fall into the Prohibited Goods category as stated in Article 5 of this Terms.

4.6 Parcels to be sent must have a maximum weight of 30kg, with a maximum dimension of 201 - 300 cm (L + B + H).

5. List of Prohibited Goods, Extraordinary Goods, and Dangerous Goods

5.1 Prohibited Goods

Goods that are categorized as prohibited from being sent via the NXP delivery service are as follows:

• Money (coins, cash in rupiah and / or other foreign currencies).
• Securities (checks, current accounts, bonds, stocks, certificates, etc.)
• Narcotics, marijuana, morphine and drugs or substances that are considered as other prohibited objects.
• Alcohol and alcoholic beverages.
• Gambling equipment, lottery tickets or articles that are contrary to decency.
• Sharp weapons, firearms belong to the category of airsoft gun toys.
• Liquids, unless they are packed properly and correctly according to the table in Attachment 1. For liquids that contain or are included in the category of Dangerous Goods, they must comply with the Dangerous Goods delivery procedures contained in Article 11 and/or other specific requirements from the related institutions
• Goods categorized under the government supervision.
• Electronic products weighing over 30 kg. Electronic products that contain or are included in the category of Dangerous Goods must comply with the Dangerous Goods delivery procedures contained in Article 11.
• Perishable goods or goods that their lifetime is less than the estimated Transit Time of delivery.
• Animals and plants.
• Printed goods, records or other items that are against the value of decency and can disturb the stability of security and public order.
• Goods in the category of dangerous, toxic, and chemical items that are explosive or flammable.
• Goods made of glass, ceramics, and glassware, unless packaged in accordance with NXP standards.
• Dead / preserved parts of rare animals.
• Ashes of human bodies and organs.
• Waste.

5.2 Extraordinary Goods

• Jewelry which is made of real gems, real gems, or gemstones (precious or semi-precious stones), handicraft diamonds (already sharpened and shaped) and jewelry made of precious metals.
• Precious metals, including among others, gold, and silver bullion or in small pieces, platinum (except as an integral part of electronic equipment).
• High value commodities, such as bird's nest, animal feathers, silk. 
• Art and antiques. 
• Stamps, liquor excise, tax stamps.

5.3 Dangerous Goods

Types of goods prohibited via air referring, but not limited to Regulation of the Minister of Transportation No. PM 90 of 2013 on "Safety of Transport of Dangerous Goods with Airplanes", which has been changed through Regulation of the Minister of Communications No. PM 58 of 2016 on “Changes in Regulation of the Minister of Transportation No. PM 90 of 2013 on Safety of Transport of Dangerous Goods with Airplanes ”and IATA (International Air Transport Association) are dangerous goods in the form of liquid / solid / gas that can endanger health, safety, and property as well as aviation safety and security, consists of the following:

• Goods filled with gas.
• Corrosion-prone objects.
• Goods that can be oxidized.
• Flammable Goods
• Explosive Goods.
• Goods containing bacteria or viruses.
• Goods containing radioactive.
• Toxic and contagious Goods.
• Flammable material or solid Goods.
• Other hazardous substances, e.g items that generate magnets and can affect the aircraft compass.

5.4 If there is a violation on the prohibition as stated above for one reason or another due to the error / negligence of You or the Shipper so that the goods in question are confiscated by the authorities, then NXP is not responsible and cannot be prosecuted for the obligation to return goods or shipping costs either in part or in whole. More than that, such an event is entirely the risk of the Shippers and / or the Goods Owners.

6. Packaging

6.1 The Shipper is obliged to wrap or pack the Parcel to be delivered in accordance with safety standards and the feasibility of wrapping or packaging as well as NXP labeling standards.

6.2 The Shipper must ensure that the Parcel to be delivered is not included in the list of Prohibited Goods and Dangerous Goods as stated in Article 5.

6.3 The Shipper must provide information regarding the specifications of the Parcels to be delivered as well as Parcels that require special handling, such as fragile goods pursuant to the packaging policy as stipulated in Attachment 1.

6.4 If it is deemed necessary to maintain the cleanliness, security and safety of the Parcel, NXP has the right to carry out packaging or repackaging with the following materials, but not limited to wood, cardboard, plywood or Styrofoam, at the Shipper cost.

7. Parcel Pick-Up

7.1  Unless specified otherwise by the Parties, NXP will pick up the Parcel from the pick-up origin at the address you have confirmed or at Ninja Point every Calendar Day, at 9:00 - 22:00 local time.

7.2 You must notify NXP if there is a change in address and Parcel pick-up schedule at least 1 (one) day in advance.

7.3 If the Parcel fails to be picked up, it will be picked up again on the next day up to a maximum of 2 (two) days on the Business day at NXP operating hours. If You want a specific pick-up time, You can contact NXP Customer Support at 021-29264120 or by email at support_id@ninjavan.co. 

7.4 During pick-up, You must ensure the following: (i) The Parcel is ready to be picked up because Ninja Rider can only wait for 15 (fifteen) minutes; (ii) The Parcel is neatly packed and closed, otherwise the Ninja Rider may refuse to pick up the Parcel; (iii) The required information is available and shall be completed in a correct manner, such as Customer’s Name, Telephone Number, Shipping Address and Tracking ID; (iv) Being responsive when contacted by Ninja Rider.

7.5 NXP will maintain, store, and ensure the cleanliness, security, and safety of the Parcel from the pick-up process until the Parcel is received by the Customer.

8. Parcel Weight Calculation

8.1 Weight measurement of Parcel shall use generally accepted or international weight calculation standards as follows:

• Actual weight, namely the measurement of weight based on the numbers listed on the scale and rounding up. Example: the weight for a Parcel that weighs 1.3 kg, it will be rounded up to 2 kg.
• Volumetric weight, which is the calculation of weight for a Parcel whose physical size is large, but the actual weight is light. Volumetric calculations use the formula: length x width x height (cm3) /6,000 = volumetric weight.

8.2 Determination of the weight of the Parcel shall use the largest weight between the actual weight and the volumetric weight.

9. Shipping Rate

9.1 Unless specified otherwise by the Parties in a separate Agreement, You agree that the shipping rate is as stated in the NXP Rate policy. This rate does not include Ninja Care and VAT fees of 1% of the Shipping Rate.

9.2 NXP reserves the right to change the shipping rate by submitting written notification to You at least 30 (thirty) calendar days before the tariff provisions are effective.

10. Parcel Delivery

10.1 NXP has the right and without your consent to use any means of transportation to deliver the Parcel.

10.2 NXP only receives and delivers Parcel(s) based on the number of items, not based on the number of contents therein. In the event of loss of internal contents, NXP is not responsible for these deficiencies.

10.3 NXP will make door-to-door delivery and delivery of Parcel to customers according to the Transit Time, type of service, payment method and destination address according to the AWB every Calendar Day, 09.00 - 21.00 local time.

10.4 If the Customer is difficult or unable to find, then NXP will hand over the Parcel with the following conditions:

• Office delivery: Parcel will be delivered to the office receptionist and / or front office or office internal security guard;
• Home delivery: Parcel will be handed over to existing family members, household assistants or other representatives designated by the Customer.

10.5 NXP will ask the Customer or the party receiving the Parcel to sign the POD stating the date of receipt, the name and relationship of the recipient of the Parcel with the Customer.

10.6 For Parcel delivery where the customer wishes for the COD payment method, the delivery conditions shall be as follows:

• Customers must enter and ensure the accuracy of the information on the amount of money in the NXP online system that must be collected by NXP.
• Errors that occur due to inaccurate data when inputting in the NXP online system by the Customer are the customer's full responsibility.
• NXP is entitled to reject any type of COD request if the information received by the Customer is incomplete.
• NXP shall accept the COD requests from Customer on behalf of the Shipper.

11. Delivery of Dangerous Goods

11.1 You are required to notify NXP in advance regarding the delivery of Dangerous Goods and submit a document known, namely Material Safety Data Sheet ("MSDS") which is made / issued by the producer of Dangerous Goods or the Shipper which contains a description or explanation of the types of goods, types of materials (for example solids, liquids, gases, poisons, radioactive and so on) along with the signs (remarks) and clear labels of the Dangerous Goods.

11.2 NXP will hand over the Dangerous Goods to parties who have special skills / abilities and permission to repack the Dangerous Goods (“DG Agent”) according to and to meet the requirements and standards of aviation safety and security set by the Indonesian government and ICAO or IATA. 

11.3 After the Dangerous Goods are repackaged, the DG Agent will issue a "Shipper Declaration" which will then be given to the carrier.

11.4 As the implementation of steps 1, 2 and 3 above takes time, you must notify NXP of the delivery of Dangerous Goods a few days before the desired delivery date.

11.5 For the delivery of Dangerous Goods, a special rate determined by NXP applies, you will bear and pay all costs or fees related to or relating to the delivery of Dangerous Goods mentioned above.

12. Payment System

If not stipulated otherwise in a more specific Agreement, the terms of payment for shipping costs are as follows:

12.1 Regular Service

• Pre-Paid. The Shipper will pay for the NXP Service and Ninja Care fees (if any) directly at the Ninja Point at the time of Parcel drop-off; or
• Postpaid. NXP will provide billing documents (invoice and tax invoice) to the Shipper 1 (one) time a month which includes all Parcel shipments during the previous 1 (one) calendar month. The Shipper is obliged to pay the delivery fee bill and Ninja Care fee (if any) no later than 14 (fourteen) Calendar Days after the complete billing document is received by the Shipper. If the Shipper does not make a payment within that time period, then NXP has the right to (i) impose penalties to the Shipper with a maximum amount of 10% (ten percent) of the total bill per month, (ii) hold the delivery of the Parcel; and/or (iv) freeze Your account.

12.2 COD Service

• Every week, NXP will provide a detailed list of the amount of cash received and collected by NXP in connection with COD Parcel that have been delivered to each Customer during the previous 1 (one) calendar week ("Payment List").
• After receiving the Payment List, the Shipper must confirm the amount stated in the Payment List within 7 (seven) Calendar Days. If the Shipper does not provide any answer within 7 (seven) Calendar Days since NXP submitted the Payment List, the Parties agree that the amount stated in the Payment List is deemed to be accurate and final.
• NXP is authorized to directly deduct delivery costs and other costs (if any) that must be paid by the Shipper to NXP from the amount of cash received and collected by NXP. NXP may, from time to time, but is not obliged to, exercise this right and thereafter will notify Shipper of any withholding COD payments made by NXP.
• NXP is responsible for storing and ensuring the security and safety of cash payments from the Customer until the cash is handed over to the Shipper.
• NXP is required to transfer cash payments from the COD payment to the Shipper's bank account for the agreed amount in accordance with the reconciliation that has been made no later than 7 (seven) Calendar Days since the Payment List is confirmed by the Shipper.

13. Volume Increase

13.1 If you wish to increase the volume of delivery Parcel, then you must submit a written notification to NXP no later than 5 (five) Business Days before the volume increase is made. In the absence of written notification, NXP has the right to refuse acceptance and delivery of some or all the additional Parcels.

13.2 In case of the volume increase, you must also notify us on the desired service for the additional Parcels.

14. Ninja Care

14.1 NXP will compensate you per incident at the selling price of the Parcel written on the sales invoice, provided that you have paid the Ninja Care administrative fee as follows:

• If the value of goods in the Parcel > IDR 1,000,000 (greater than one million rupiah), a fee of 0.25% will be charged from the value of the Parcel without any additional administrative costs.
• If the value of goods in the Parcel is ≤ IDR 1,000,000 (less than one million rupiah), a fix fee of IDR 2,500 (two thousand and five hundred rupiah) will be charged for each Parcel.

14.2 The fees excluded the VAT at 10%.

14.3 You are required to inform NXP of the value of the goods in the Parcel to be delivered by NXP.

15 Conditions for Claims for Damaged / Loss of Goods/Swapped Goods

15.1 Claims for loss and damage can only be initiated by the Shipper/Customer, by submitting the claim via email to id_claim@ninjavan.co and filling out/attaching the following documents:

• Fill out the Claim Submission Form in the format specified by NXP.
• Photos of physical damage to the Parcel and the label attached to the Parcel as well as “fragile” sticker (if any).
• Proof of sale and purchase transactions.
• Copy of account book (first page) copy of any document issued by the respective Bank stipulating the account number (For example: on KlikBCA / Mobile Banking on the account information page application, the balance information section).

15.2 We reserve the right to request additional documents and / or information from you that are required in the verification / investigation of Claims.

15.3 Following the above process, NXP will carry out an internal verification / investigation of the shipment for 3 (three) days to find out and prove that the goods are declared missing or damaged. The claim will be disbursed immediately no later than 14 (fourteen) Business Days after the investigation result and complete requirements have been received by NXP.

15.4 Claims must be submitted no later than 14 (fourteen) Business Days since the Parcel is received by the Customer or the date that the Parcel should have been received by the Customer. NXP is not responsible for claims in any form whether submitted by the Shipper and / or the Customer if the claim is submitted after the lapse of the period specified in this Article.

15.5 Submission of claims must be based on the POD on the sent Parcel.

15.6 NXP is not responsible for the damage or loss of the Parcel caused by the following:

• The claim submission timeline has lapse as specified in Article 15.5 above.
• Packaging that does not meet the safety and eligibility standards specified by NXP.
• Errors regarding the information on the Parcel, the place and/or time of collection of the Parcel.
• Typo on AWB.
• The nature of the goods in the Parcel, for example spoilage.
• Technical risks of goods in the Parcel caused by manufacturing failure, as long as the Parcel is not opened by NXP, for example: the item does not function or function changes.

15.7 Approval of Claim amount given by NXP is in accordance with the POD and time period that has been verified by NXP through email.

16. Confidentiality

You undertake to treat all information shared with you during this Agreement whether oral, written, tangible or intangible information as confidential. The obligation to maintain the confidentiality of all information shared under this Agreement will survive such expiration or termination.

17. Limitation of Liability

17.1 To extent that is permitted under applicable law, NXP is not responsible and frees itself from involvement for damage / loss of Parcel(s) or delays in delivery in the events that are beyond NXP's control such as:

• Force Majeure.
• Detention, confiscation and / or destruction of part or all of the contents of the Parcel carried out by government agencies such as Customs, Quarantine, Police and the Attorney General's Office as a legal consequence of the condition and / or types of goods sent.
• The chaos that occurs in the land, sea and air networks.
• Damage/lost caused by actions of third parties such as threats with weapons, theft, robbery, piracy, and looting.
• The occurrence of technical errors from the flight or shipping resulting in non-material losses.
• Intellectual Property Rights infringement on the Parcel content.

17.2 If the Shipper / Customer violates the applicable legal provisions (C.Q. DEPARPOSTEL) in the territory of Indonesia, then NXP is not responsible for violations committed by the Shipper / Customer.

17.3 If you use the Ninja Care feature, the sum insured for lost / damaged consignments is 100% of the price of the goods up to a maximum of Rp. 10,000,000 (ten million Rupiah).

17.4 Unless otherwise agreed by the parties in a specific agreement, the sum insured for lost / damaged consignments if you do not use the Ninja Care feature is the lowest price between the price of the goods or 10x of the shipping rate, with a maximum amount of IDR 1,000,000 (one million Rupiah) or the value of the Parcel, whichever is the lowest.

17.5 The price of goods can be determined by the price inputted by You or the NXP Agent in the Receipt.

17.6 Especially for the damaged goods, replacement will be made in accordance with the policy of the NXP.

17.7 NXP cannot be held responsible if there is damage / loss / rejection of X-rays to goods that fall into the prohibited goods category as mentioned in Article 5, even though the Shipper uses the Ninja Care feature.

17.8 You will hold NXP and (including the parent company, directors and employees) harmless from any claims or losses or claims, including reasonable legal fees, made by third parties that arise in the event that you violate the Agreement and the use of Ninja Xpress service that is not appropriate and / or your violation of the law or other third party rights.

18. Return to Shipper Policy

18.1 If the Parcel fails to be delivered for the following reasons, the Parcel will be returned to the station, and NXP will try to send it 3 (three) times at different times:

• No one will receive the Parcel at the Customer address and the Customer cannot be contacted.
• COD payment cannot be settled.
• There is a request to delay the delivery schedule.
• Address cannot be found.
• Etc.

18.2 If after the delivery attempt as mentioned in paragraph (1) above, the delivery of the Parcel also fails, then NXP will carry out the RTS process, whereby the Parcel will be returned to the Shipper and / or Market Place Warehouse, without any RTS costs incurred. Nevertheless, NXP remains entitled to (i) the delivery cost; and/or (ii) the cost of returning the Parcel to the Shipper and/or Market Place Warehouse, unless specified otherwise in a separate Agreement.

18.3 If NXP has arrived at the location or delivery address but the Customer cancels all or part of the Parcel for any reason, then the NXP courier will cancel the delivery of the Parcel to the Customer, and NXP will return the Parcel to the Shipper and / or Market Place. In this case, the Shipper must pay shipping costs to NXP including the cost of returning the Parcel to the original collection point. For the COD Up Front service, NXP and the Shipper will reconcile the value of the canceled Parcel.

18.4 In such cases, the Shipper exempts NXP from all claims or demands from the Customer in connection with a refund for the undeliverable Parcel.

18.5 The RTS will be considered completed if it has passed 14 (fourteen) Business Days as of the confirmation email of RTS Complete was sent by Ninja Xpress to the Shipper and proof of receipt that has been signed by the Shipper and/or recipient sent by the Shipper.

18.6 Shipper agrees that NXP is under no obligation to verify the address and consignee listed in connection with the RTS.

19. Choice of Law

This Agreement shall be governed and interpreted according to the laws of the Republic of Indonesia, without regard to any conflicts of rules of law. You agree that any action or dispute that may arise in connection with this Agreement and Ninja Xpress services, will be resolved exclusively within the jurisdiction of the courts of the Republic of Indonesia.

20. Update

These Terms may be changed and/or updated from time to time with or without notice. The Shipper shall read carefully and check these Terms from time to time for any changes. By continuing to use the Ninja Xpress service, you are deemed to have agreed to the changes in these Terms.

21. Promotional Campaign

At any time, NXP may hold promotional campaigns ("Promos") with Terms and Conditions that may differ in each Promo. You are encouraged to carefully read the Promo Terms and Conditions.

If you participate in such Promos, you hereby declare that you will comply with all the terms and conditions that are specifically regulated in connection thereto. Everything that has not been and/or is not regulated in the Promos, will fully refer to these Terms.

22. Customer Service

You can contact NXP Customer Service at the phone number and time below:

Telephone: (021) 2926 4120

Time: Monday – Sunday at 08.00-21.00 WIB. 

Email: support_id@ninjavan.co